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We will prioritize the security of your account over the ease of access recovery.Tens of thousands of people have already made the switch from Gmail, Yahoo Mail, Outlook, and other email services. The point of 2FA is to protect your account in depth and against dedicated attacks. It's a slow process that may take several days, and it'll be cumbersome. This may entail copies of government papers, like passports or driver's license, as well as utility bills, or other address verifications. If you aren't logged in anywhere else and can't change your 2FA settings, you may need to contact us at to prove your identity beyond any reasonable doubt. where you'll be able to configure another authenticator app or disable 2FA completely.

Click View recovery codes to obtain a single-use code or on Change 2FA settings.

Then click on the link at the bottom that says Change your login info here.

Click your avatar and select My Profile.

If you don't have a recovery code but you're logged into a different browser session, you can get your recovery codes and update or disable your two-factor authentication settings. If you are having trouble with two-factor authentication because you lost your phone or no longer have access to your authenticator app, use one of the recovery codes you saved during setup:

If you don't have your security key, you can always switch to entering a 6-digit code from your authenticator app or a recovery code. After this, you can add more keys, list your existing keys and edit their nicknames or delete them by going to the Security keys section again.Īfter you've added a security key, we'll offer you this method as a second-factor when you're using a compatible browser (all modern browsers are compatible). To add your security key, after you have set up 2FA, you'll find a Security keys link in the Security section on your login options page:Īfter clicking that link, click on Add a security key, and after ensuring your hardware key is connected to your computer, click on I'm ready, let's go.įinally, set a nickname for your key so you can remember it if you have more than one.Īnd that's it. Second-factor authentication with a security key is secondary to using a 6-digit or recovery code to authenticate, so if you lose your hardware key, you can still use your authenticator app to access your account. They provide stronger protection against phishing attacks than 6-digit codes and are very easy to use.

A security key is a hardware device such as a small USB or Bluetooth key, a fingerprint reader or Windows Hello. Use a security key for two-factor authenticationĪfter you enable 2FA for your account using an authenticator app, you can also add a security key and use it as a 2FA method. Be sure to save your recovery codes somewhere safe! You'll need those codes to access the account if you ever lose the ability to log in with your authenticator app.įollow the steps after you click that button, and you should be up and running with 2FA in no time. On the next page, click Set up 2FA and follow the on-screen prompts. We built our own secure 2FA login protection that works for every version of Basecamp.Įnable two-factor authentication to secure your account by heading to your avatar, clicking on My Profile.įrom your profile, click the link that says Change your login info here.

It goes beyond using only a regular password when you log in - that's single-factor authentication. Two-factor authentication (2FA) is a step toward better security.

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